Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Madison Von Hagen

Boca Raton,FL

Summary

Proven ability to enhance customer satisfaction and streamline operations, demonstrated during tenure at Bonefish Grill. Skilled in reservation coordination and dining customer service, I excel in high-volume settings, ensuring seamless dining experiences. My proactive approach and keen eye for detail have significantly contributed to efficient floor plan organization and kitchen staff coordination, fostering a welcoming atmosphere for guests.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Bonefish Grill
Palm Beach Gardens, FL
08.2024 - 10.2024
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Provided menus and answered questions about menu items and specials.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Answered phones promptly to record and confirm reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Greeted customers and escorted them to their tables.

Cashier

Mcdonalds, PDI FOODS
Delray Beach, FL
06.2023 - 09.2023
  • Processed customer payments quickly and returned exact change and receipts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Disinfected surfaces between events using appropriate cleaning products.
  • Maintained and organized cleaning supplies stock.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Notified customers of completed food orders by calling out ticket numbers, paging and texting.
  • Supervised the preparation of food orders according to company policies.

Cashier

Billabong
Deerfield Beach, FL
06.2022 - 08.2022
  • Discounted purchases by scanning and redeeming coupons.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Built and maintained positive relationships with regular customers, encouraging loyalty and repeat visits.
  • Replenished supplies such as hangers, bags and tags when necessary.
  • Folded and hung clothing items according to store standards.

Resturant Hostess

Cheddars Restaurant
Norman, OK
08.2021 - 12.2021
  • Greeted guests and sat customers at tables or in waiting areas.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Assigned patrons to suitable tables according to server rotation.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.

Education

High School Diploma -

Boca Raton Community Highschool
Boca Raton, FL
05-2024

Skills

  • Table setting arrangements
  • High volume dining
  • Kitchen staff coordination
  • Reservation coordination
  • Bar terminology
  • Food inspection
  • Dining customer service
  • Floor plan organization

Affiliations

  • I love to read
  • I love to go outside
  • I love the beach
  • I love to spend time with my family

Languages

English
Professional

Timeline

Restaurant Hostess

Bonefish Grill
08.2024 - 10.2024

Cashier

Mcdonalds, PDI FOODS
06.2023 - 09.2023

Cashier

Billabong
06.2022 - 08.2022

Resturant Hostess

Cheddars Restaurant
08.2021 - 12.2021

High School Diploma -

Boca Raton Community Highschool

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Madison Von Hagen