Madison Walton
Winter Garden,FL
Summary
Results-driven hospitality professional with a strong background in customer service and guest relations. Recognized for resolving challenges efficiently, fostering teamwork, and consistently exceeding customer satisfaction goals through attention to detail, and a proactive approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Merchandise Cast Member
Walt Disney World
Lake Buena Vista, Florida
05.2025 - Current
- Assisted customers in locating merchandise and answering product inquiries.
- Engaged with customers to promote current promotions and store events, as well as create a welcoming atmosphere.
- Processed payments using cash registers and point-of-sale systems.
Vacation Planner
Walt Disney World
Lake Buena Vista, Florida
07.2023 - 05.2025
- Assisted guests with trip planning through scheduling, pricing, and identifying the best options that fit for their family's needs and interests.
- Utilized guest service skills to resolve guest complaints and provide timely information while actively listening to concerns.
- Provided guests with knowledgeable and friendly support.
Auto Plaza Attendant
Walt Disney World
Lake Buena Vista, Florida
03.2023 - 07.2023
- Maximized guest service and satisfaction by providing directions to visitors regarding requested locations, events, and landmarks.
- Handled cash, made accurate change, and maintained a balanced cash drawer.
- Collaborated with cast to resolve issues promptly, ensuring smooth operation.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL08-2025
Associate of Science - Hospitality And Tourism Management
Valencia College
Orlando, FL05-2023
Skills
- Guest Service Standards
- Time management
- Problem resolution
- Effective communication
- Collaborative teamwork
- Event coordination
- Computer skills
- Work Planning and Prioritization
- Sales operations
Certification
- Guest Services Specialist Certification from Valencia College (April 2021)
Timeline
Merchandise Cast Member
Walt Disney World
05.2025 - Current
Vacation Planner
Walt Disney World
07.2023 - 05.2025
Auto Plaza Attendant
Walt Disney World
03.2023 - 07.2023
Bachelor of Science - Hospitality Management
University of Central Florida
Associate of Science - Hospitality And Tourism Management
Valencia College