MADISON WARD
Longmont,CO
Summary
Front Desk Manager and Kids Club Lead Supervisor with experience in daily operations, staff scheduling and training, member relations, and youth program administration. Skilled in coordinating teams, supporting events and programs, and handling registration and billing. Interested in continuing to develop management and administrative skills while exploring opportunities in athletics, healthcare administration, and business operations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Front Desk Manager & Kids Club Lead Supervisor
Boulder Country Club
Boulder, CO
05.2024 - Current
- Oversee daily front desk operations and serve as a primary point of contact for members, parents, and staff.
- Manage Kids Club registration and billing, and communicate with other departments to support smooth daily operations.
- Supervised Kids Club programming, coordinating staff responsibilities to provide safe and engaging youth programs.
- Created and managed employee schedules for team of 15 staff members, training new employees to ensure operational readiness.
- Assist with planning and organizing club events, youth activities, and special programs.
- Addressed member questions and concerns, fostering a welcoming and service-focused environment.
Nanny
Private Families
, Illinois and Colorado
03.2019 - Current
- Coordinated schedules, activities, daily responsibilities, and maintained clear communication with parents to ensure needs were met.
- Provided childcare in safe, structured, engaging environment, fostering development and security.
- Adapted to challenging situations with independence, ensuring effective care and support for children.
Cashier
Marczyk's Fine Foods
Denver, CO
07.2021 - 08.2022
- Delivered customer service, addressed product inquiries, and processed transactions to enhance customer satisfaction.
- Accurately handled payments while stocking shelves and maintaining organization to support efficient retail operations.
Education
B.S. - Integrative Physiology, Public Health
University of Colorado Boulder
Boulder, CO05-2027
Skills
- Registration and enrollment
- Billing and invoicing
- Member relations
- Conflict resolution
- Program coordination
- Youth supervision
- Employee scheduling
- Employee training
- Staff management
- Team leadership
- Leadership & Operations
- Interdepartmental communication
- POS systems
- Scheduling software
- Microsoft Excel, Word, and PowerPoint
Additional Leadership
Varsity Girls Basketball – Team Captain | Hinsdale Central High School | 2020–2021
Certification
- CPR/Basic Life Support
Timeline
Front Desk Manager & Kids Club Lead Supervisor
Boulder Country Club
05.2024 - Current
Cashier
Marczyk's Fine Foods
07.2021 - 08.2022
Nanny
Private Families
03.2019 - Current
B.S. - Integrative Physiology, Public Health
University of Colorado Boulder