Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Social Media
Timeline
Waitress

Madison Warren

Central Islip,NY

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Motivated Waitress of almost 6 years with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work History

Waitress

Mary's Pizza And Pasta
Islip Terrace , New York
02.2017 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Informed customers about daily and seasonal specials.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

St. John The Baptist High School
West Islip
09.2015 - 06.2019

Associate of Arts -

Suny Suffolk Community College
Selden New York
09.2019 - 12.2022

Skills

Hospitality service expertise

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Accomplishments

  • Ran an (unofficial) Islanders fanpage from 2013-2019 with over 10,000 followers.
  • Engaged with fans on social media platforms like Instagram, leading to improved relationships and interactions.
  • Achieved followers through effectively helping with team updates, fan interaction, creating photo and video edits.
  • Collaborated with other hockey accounts for more exposure.
  • Created brand dealerships for income.

Additional Information

I started a New York Islanders fanpage when I was in the eighth grade because of the love I had for the team. I consistently posted new team information, updates on the team, scores, created edits of players, joined collaborations with other accounts, created brand dealerships and began making income, interacted with fans, had followers participate in giveaways, etc. I reached over 10,000 followers and was the highest followed Islander's fanpage at the time. I unfortunately got hacked on the page and was unable to get the account back. The account name used to be called @nyislandershockey.


I am currently finishing up my associates degree in communications and will be transferring to Suny Farmingdale next Spring for my Bachelors degree in Public Relations/Communications.


I have been working at the same restaurant for almost 6 years. I am very motivated and hardworking, I am very good with people, I have a very bubbly personality, I am a leader, I stay organized, I am great with time management.

Social Media

I am very familiar with all platforms of social media, but I do not post a lot on my personal accounts. My main social media platform is my Instagram at @maddie.warren.

Timeline

Associate of Arts -

Suny Suffolk Community College
09.2019 - 12.2022

Waitress

Mary's Pizza And Pasta
02.2017 - Current

High School Diploma -

St. John The Baptist High School
09.2015 - 06.2019
Madison Warren