Madison Warren
Lufkin,TX
Summary
I started working for Woodville Collision after I graduated from Central high school in 2020. My duties included computer skills, on the phone communication, in person communication, filing, muscle memory, making appointments, and assuring clients their vehicles would be taken care of. I interacted with the public each day. In September 2021 I was offered a job at Rubie & Jane formal wear/boutique where I am currently employed. Again I have many opportunities to interact with the public. My duties include sales, creating displays, advertising on social media, unpacking merchandise, making customers feel welcome, and checking out merchandise. I have learned to treat customers with respect and be considerate of their personal choices.
Overview
4
4
years of professional experience
Work History
Manager of Sales and Production
Rubie & Jane
09.2021 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Secretary
Woodville Collision
06.2020 - 09.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
High School Diploma -
Central ISD
7622 US-69 Pollok Tx 7596906.2020
Skills
- Sales team training
- Verbal and written communication
- Relationship Building
- Positive and upbeat
- Sales operation
- Goals and performance
- Product Knowledge
- Sales process
- Goal Setting
- Staff Management
- Strategic Planning
Timeline
Manager of Sales and Production
Rubie & Jane
09.2021 - Current
Secretary
Woodville Collision
06.2020 - 09.2021
High School Diploma -
Central ISD
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