Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Manager
Perla Rivera

Perla Rivera

Las Cruces,NM

Summary

Proven leader in sales and production management at Metro by T-Mobile, adept in operations management and verbal communication. Spearheaded campaigns that significantly increased revenue, mentored teams to exceed sales targets, and fostered professional growth. Skilled in strategic planning and sales coaching, achieving remarkable customer satisfaction and market share growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-oriented manager with distinguished experience in Metro by T-Mobile and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

16
16
years of professional experience

Work History

Manager of Sales and Production

Metro by T-Mobile
03.2017 - Current
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Implemented targeted sales campaigns that generated significant revenue increases and expanded the company''s customer base, cementing its position as a market leader in its sector.
  • Evaluated employee performance regularly through goal-setting exercises, one-on-one meetings, and constructive feedback sessions that fostered professional growth within the team.
  • Analyzed market trends and competitor offerings to identify opportunities for growth and expansion.
  • Delivered key presentations to stakeholders, effectively communicating progress towards organizational goals and highlighting areas for improvement.
  • Mentored junior team members, fostering their professional development and providing guidance on best practices in sales and production management.
  • Implemented sales training programs to improve team performance and increase overall revenue generation.
  • Collaborated with cross-functional teams to develop new products that met customer needs and captured market demand.
  • Increased sales revenue by implementing innovative marketing strategies and building strong customer relationships.
  • Led a team of sales representatives to exceed quarterly targets, resulting in increased market share.
  • Established performance metrics for sales team members, driving accountability and fostering a culture of continuous improvement.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expain sales opportunities.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Cook Shift Leader

Berthas Kitchen
01.2009 - 08.2013
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Streamlined food preparation tasks for more efficient service during peak hours.
  • Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Maintained food safety and sanitation standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Education

High School Diploma - Business Administration

Cristo Rey Jesuit H.S.
Chicago, IL
06.1999

Skills

  • Operations Management
  • Performance Analysis
  • Sales team training
  • Verbal and written communication
  • Goal Setting
  • Staff Management
  • Strategic Planning
  • Sales Tracking
  • Team Oversight
  • Account Management
  • Bilingual in Spanish
  • Sales Coaching
  • Financial records analysis
  • Exceeds sales goals
  • Service-driven sales

Accomplishments

    One of my biggest accomplishments is working 4 years with Bertha’s Kitchen in Fort Carson. Reaching over one thousand customers a day. Setting up production daily for our troops in Fort Carson, Colorado. By implementing special cleaning and sanitizing solutions to ensure production was meeting The United States requirements.

Languages

Spanish
Full Professional

Timeline

Manager of Sales and Production

Metro by T-Mobile
03.2017 - Current

Cook Shift Leader

Berthas Kitchen
01.2009 - 08.2013

High School Diploma - Business Administration

Cristo Rey Jesuit H.S.

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Perla Rivera