MADISON WATKINS
Azle,US
Summary
Proven sales associate with a track record of enhancing customer satisfaction and boosting sales, notably at Dicks Sporting Goods. Skilled in cash handling and customer service, demonstrating exceptional problem-solving abilities and emotional intelligence. Achieved significant sales targets by effectively assessing customer needs and providing outstanding service. Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dicks Sporting Goods
Fort Worth, US
04.2023 - Current
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Organized merchandise displays to promote higher levels of customer engagement
- Provided accurate information about products, prices and availability both in person and over the phone
- Built relationships with potential customers by providing helpful advice on product selection
- Tagged new merchandise for sale and updated signs
- Generated sales reports and tracked customer data to ensure sales goals were met
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Demonstrated use and operation of merchandise
- Estimated cost of repair or alteration of merchandise
- Bagged and packaged purchases and wrapped gifts
- Computed sales prices, total purchases, and received and processed cash and credit payment
Personal Concierge Assistant
Bringin' It
, US
11.2021 - Current
- Company Overview: Everything, this company does it all
- Helped at Dickies arena moving merchandise for display for a public event
- Assist with set up for a concert
- Fulfilled a short term contract of 7 months of security at the cowgirl museum
- We assist with cleaning houses, grocery shopping, literally anything you need
- Everything, this company does it all
Sales Associate
Bed Bath and Beyond
, US
04.2020 - Current
- Engage customers in a courteous, helpful, and respectful manner, promptly respond to customer inquiries and customer requests for support
- Escort customers to appropriate merchandise
- Explain basic features of merchandise to customers
- Resolve customer service issues and escalates issues as necessary to ensure customer satisfaction
- Organize and straighten merchandise areas on sales floor
- Process customer service transactions through cash register
- Unload Freight and ship out online orders
- Assemble furniture and other items for display
- Execute price changes and sign changes as needed
Education
Kinesiology Candidate -
The University Of Texas At Arlington
Arlington05.2027
High School Diploma - General Studies
Chisholm Trail High School
TX, US01.2025
Skills
- Detailed oriented
- Task prioritization
- Store opening and closing
- Sales development
- Meeting deadlines
- Sales expertise
- Customer needs assessment
- Verbal/written communication
- Computer proficiency
- People skills
- Problem solving abilities
- Flexibility
- Teamwork
- Emotional intelligence
- Organizational skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem solving
- Listening skills
- Multitasking strength
- Excellent people skills
- Cash register operation
- Cash handling
- Money handling
- Outgoing personality
- Exceptional customer service
- Stocking and receiving
Timeline
Sales Associate
Dicks Sporting Goods
04.2023 - Current
Personal Concierge Assistant
Bringin' It
11.2021 - Current
Sales Associate
Bed Bath and Beyond
04.2020 - Current
Kinesiology Candidate -
The University Of Texas At Arlington
High School Diploma - General Studies
Chisholm Trail High School
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