Madison Westwater
Richmond,KY
Summary
People-oriented leader with supervisory experience in food service, automotive care, and retail, skilled in team coordination, onboarding, conflict resolution, and scheduling. Pursuing a BBA in Business Management with an HR concentration at Eastern Kentucky University, graduating May 2026.
Overview
6
6
years of professional experience
Work History
Shift Manager
Starbucks
Lexington
08.2025 - Current
- Supervised 5–8 team members per shift to maintain fast, accurate service for 300+ daily customers.
- Managed cash handling and register accuracy for $3,000–$5,000 in daily transactions.
- Trained 10+ new baristas on beverage standards, POS systems, and customer service expectations.
Assistant Site Leader
Tidal Wave Auto Spa
Richmond
02.2023 - 08.2025
- Supervised 10–15 employees and coordinated workflow to serve 400+ vehicles per day.
- Supported hiring and onboarding, helping train 15+ new team members on safety, service, and equipment operation.
- Managed scheduling for a 20‑person team, ensuring proper staffing and smooth operations.
Team Lead, Grill Cook, Server, Host
Cracker Barrel
Morehead
06.2020 - 01.2024
- Supported front‑of‑house operations by maintaining short check times (under 10 minutes), enabling faster table turnover and smoother guest flow.
- Trained 20+ new employees on POS systems, check‑out procedures, and service expectations to improve team speed and accuracy.
Education
Bachelor of Business Administration - Business Management, Human Resources
Eastern Kentucky University
Richmond, KY05-2026
Skills
- Team Leadership
- Employee Training & Onboarding
- Scheduling & Workforce Coordination
- Conflict Resolution
- Employee Relations
- Cash Handling & Inventory Management
- Communication & Interpersonal Skills
- Microsoft Office Suite
Affiliations
Member, Kappa Delta Sorority | August 2024 – Present
- Participate in philanthropy events supporting Prevent Child Abuse America and engage in chapter leadership activities
Member, Financial Management Association | August 2024 – Present
- Attend professional development events and workshops focused on finance, leadership, and career growth
Letter Girl, Theta Chi Fraternity | August 2024 – Present
- Selected as Letter Girl; support chapter culture, member involvement, and inclusive event participation
Timeline
Shift Manager
Starbucks
08.2025 - Current
Assistant Site Leader
Tidal Wave Auto Spa
02.2023 - 08.2025
Team Lead, Grill Cook, Server, Host
Cracker Barrel
06.2020 - 01.2024
Bachelor of Business Administration - Business Management, Human Resources
Eastern Kentucky University
RELEVANT COURSEWORK
- Compensation and Benefits (MGT 425)
- Human Resource Management (MGT 445)