Madison Whitaker-Schilling
Round Rock,tx
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
3
3
years of professional experience
Work History
Starbucks Barista
Starbucks
08.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Not only have I grown as a person while working at Starbucks, but I have also learned that I can thrive within a company and genuinely enjoy the work I do every day. I feel I've been given a great opportunity in my role at Starbucks, where I've expanded my social skills. My customer service is better than ever, thanks to the daily connections I make with customers. I feel more confident in my abilities as an employee, and I have never felt so secure in my skills in the workplace. I know that I will continue to grow exponentially at Starbucks, and I have never been more excited about a role.
Cashier
Chipotle Restaurant
05.2023 - Current
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
Sandwich Artist
Subway
05.2021 - 08.2022
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Education
Stony Point High School
Round Rock, TXSkills
- Cash Handling
- POS Systems
- Customer Service
- Customer Transactions
- Problem-Solving
- Credits and Refunds
- Payment Processing
- Honest and Dependable
- Feedback Acceptance
- Reliable and Responsible
- Cooperative Attitude
- Honest and Ethical
- Detail-Oriented
Timeline
Starbucks Barista
Starbucks
08.2023 - Current
Cashier
Chipotle Restaurant
05.2023 - Current
Sandwich Artist
Subway
05.2021 - 08.2022
Stony Point High School