Madison White
Cornelius,NC
Summary
At Sokal Media Group, I spearheaded account management initiatives, enhancing client satisfaction and retention through strategic planning and exceptional customer service. My expertise in CRM proficiency and relationship building led to significant account growth and positive feedback. Achievements include resolving critical issues and collaborating effectively, underscoring my commitment to client success and team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Account Manager
Sokal Media Group
Cornelius, NC
10.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Streamlined internal processes for better efficiency in account management tasks.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
Account Coordinator
Sokal Media Group
Cornelius, NC
12.2021 - 09.2022
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Coordinated meetings, calls, and demos for [Number]-person account management team.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Relationship Building
- Strategic Planning
- Goal-Oriented
- Sales Development
- Relationship building and management
- Client Relationship Building
- Issue Resolution
- Networking skills
- Account development
- Goals and performance
- Documentation And Reporting
- Client rapport
- Sales Reporting
- Strategic Account Planning
- Upselling
- Account Servicing
- Marketing
- Client Development
- Client meetings
- CRM proficiency
- Sales expertise
Certification
Google Analytics Certified
Timeline
Account Manager
Sokal Media Group
10.2022 - Current
Account Coordinator
Sokal Media Group
12.2021 - 09.2022