Madison Wilkinson
Iowa City,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Swim Instructor
Campus Recreation And Wellness Center
08.2023 - Current
- Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
- Promoted fitness classes to boost gym attendance.
- Promoted safe and inclusive environment for club clients and members.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Took notes strengths and weaknesses of each child in class to track progress.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Assisted with marketing and promoting of classes and services.
- Mentored and trained new swim instructors on best practices.
- Collaborated with swim team coaches to develop successful training plans.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Continually refined teaching techniques by attending professional development workshops and incorporating new strategies into daily lesson planning.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Photographer/ Customer Service
Tastic Photo
07.2022 - 07.2023
- Employed as a Team lead
- Assisted clients with creative ideas for photography needs.
- Established a recognizable personal brand within the photography market through consistent style and quality workmanship.
- Photographed high-quality images for various print and digital projects.
- Shot photographs in controlled lab, field, and remote environments.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Hostess
Bob Evans Restaurant
02.2022 - 05.2022
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Advised customers about special offerings and menu items to help drive sales.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
Bachelor of Arts - Criminology
University of Iowa
Iowa City12.2025
Skills
- Communication and Interpersonal Connection
- Reliable and Responsible
- Time Management
- Issue Resolution
- Professionalism and Punctuality
- Flexible Schedule
- Complaint Handling
- Recordkeeping strengths
- Microsoft Outlook
- Calm and Professional Under Pressure
Accomplishments
I was able to finish my associates degree by the time I was 18 and entered the University of Iowa as a Junior in 2023.
I will graduate with my bachelors degree at 20 years old
Additional Information
I thrive to learn more about the world around us, the good and the bad. I plan to go into the criminology field and help with investigations by becoming a forensic psychologist. So i can learn the reasonings behind crime and ways to bring down crime rates and recidivism.
Timeline
Swim Instructor
Campus Recreation And Wellness Center
08.2023 - Current
Photographer/ Customer Service
Tastic Photo
07.2022 - 07.2023
Hostess
Bob Evans Restaurant
02.2022 - 05.2022
Bachelor of Arts - Criminology
University of Iowa
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