Madison Wilkinson
Clover,SC
Summary
Highly motivated and results-oriented professional with a strong background in inventory operations and a proven ability to drive revenue growth. Has expertise in data analysis, inventory/vendor management, and team leadership, with a focus on customer satisfaction and operational efficiency. Graduating in April with a Bachelor of Science in Data Analytics to further enhance analytical and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Service Operations Manager
Brilliant Point of Sale
Charlotte, NC
08.2021 - Current
- Leverages Salesforce to manage customer data for 3,000+ accounts, update pricing information, and generate customized sales reports to inform strategic decision-making
- Oversees ordering department by processing orders and coordinating all incoming and outgoing shipments with vendors
- Streamlines revenue operations through effective management of commissions, policies, and inventory, contributing to improved sales performance.
- Created, maintained, and updates processes and procedures for shipping and administrative departments, ensuring efficient order fulfillment and sales support
Assistant Store Manager
Journeys
Charlotte, NC
10.2020 - 08.2021
- Kept optimal inventory levels to control costs while keeping the store ready for expected demands
- Managed inventory effectively, completed regular inventory counts, and maintained loss prevention strategies
- Demonstrated a track record of exceeding both store and personal sales targets
- Oversaw 10+ employees, handled training, performance monitoring, and disciplinary actions
Merchandise Manager
Michaels Arts and Crafts
Hickory, NC
07.2017 - 10.2020
- Managed and controlled the truck processing workflow, guaranteeing data integrity through comprehensive verification of incoming shipments, UPC codes, pricing, and inventory
- Maintained consistently high customer satisfaction ratings through proactive service management strategies
- Adhered to and held associates accountable to all company SOPs and policies
- Expertly managed and executed shrink and safety programs, demonstrating a thorough understanding of loss prevention and safety protocols
Education
Bachelor of Science - Data Analytics
Southern New Hampshire University
04.2025
Associate of Arts -
Catawba Valley Community College
05.2018
Skills
- Analytical Thinking
- Attention to Detail
- Customer Service
- Data Entry
- Data Verification
- Interpersonal Skills
- Inventory Management
- Leadership Skills
- Microsoft Office Suite
- Order Operations
- Power BI
- Python
- SaaS
- Salesforce
- SQL
References
Available upon request
Timeline
Service Operations Manager
Brilliant Point of Sale
08.2021 - Current
Assistant Store Manager
Journeys
10.2020 - 08.2021
Merchandise Manager
Michaels Arts and Crafts
07.2017 - 10.2020
Bachelor of Science - Data Analytics
Southern New Hampshire University
Associate of Arts -
Catawba Valley Community College
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