Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Willett

Ypsilanti,Mi

Summary

Customer service representative with over 5 years of diverse experience in effective communication, support, and willingness to learn. Demonstrates ability to increase customer satisfaction and boost client retention through individualized assistance. Brings a strong foundation in organization, attention to detail, problem-solving, and teamwork aiming to leverage these skill to meet both personal and business objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Commercial Lines Insurance Producer

Covenant Financial Group
10.2024 - Current
  • Analyzed potential risk factors to recommend appropriate coverage levels.
  • Built both new and existing customer relationships based on communication and understanding.
  • Supported methods of pre-underwriting to help insurer and insured against loss.

Automotive Concierge

LaFontaine Automotive Group
09.2022 - 03.2024
  • Elevated customer satisfaction by providing vehicle knowledge and insight during the pre-sales process.
  • Addressed customer inquiries with timely and professional responses via phone and email interactions.
  • Boosted client retention by offering after-sales support, such as check-ins, which helped enhance brand loyalty.

Hostess

Good Time Charley's
09.2020 - 12.2020
  • Initiated a welcoming atmosphere by accommodating special preferences or needs.
  • Optimized dining area efficiency, contributing to an overall increase in repeat customers at Good Time Charley's.
  • Enhanced guest and employee dynamics by assisting with small side tasks whenever possible.

Education

Business Administration And Management

Washtenaw Community College
Ann Arbor, MI

Skills

  • Communication
  • Organization
  • Collaboration
  • Problem Solving
  • Time Management
  • Goal Setting

Certification

- Property & Casualty Insurance License

- Life & Health Insurance License

Timeline

Commercial Lines Insurance Producer

Covenant Financial Group
10.2024 - Current

Automotive Concierge

LaFontaine Automotive Group
09.2022 - 03.2024

Hostess

Good Time Charley's
09.2020 - 12.2020

Business Administration And Management

Washtenaw Community College

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