Madison Williams
Lake City,FL
Summary
Highly efficient employee well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Senior Clerk
Baker Correctional Institution
02.2023 - Current
- Set up meetings and organized supporting materials.
- Placed supply orders and restocked office items.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Provided meeting support by taking minutes and dictations.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Obtain documents that are due in a timely manner
- Monthly/Weekly reports turned in
- Yearly Audits
- Attend Department Head Meetings monthly
Residential Lending Portfolio Specialist
Drummond Community Bank
02.2022 - 01.2023
- Developed financial projections and forecasts to guide investment decisions.
- Participated in client meetings to discuss financial analysis and investment strategies.
- Monitored market trends and news to identify emerging opportunities.
- Pay invoices
- Record/document gathering/filing
- Ability to prepare reports and correspondence
- Gather all closing documents for Modification process
- Weekly Rate sheet update for Mortgage department
Residential Loan Documentation Scanning Clerk
Drummond Community Bank
09.2021 - 02.2022
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
- Documented finished work to keep supervisors informed of production activities.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Scans and enters information in the core system
- Scanning, indexing, loose filing, record filing and record pulling
Teller
Sunstate Federal Credit Union
08.2017 - 02.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
- I work well with my co workers as a team to ensure the best experience for our members.
- Resolve complaints in a timely and polite manner.
- Remain compliant in bank policies and procedures
Education
High School Diploma -
Columbia High School
Lake City, FL05.2017
Skills
- Staff Training
- Accounts Payable and Accounts Receivable
- Microsoft Windows
- Equipment Monitoring
- Administrative Support
- Microsoft Project
- Departmental Correspondence
- Microsoft Word
- Accounting Techniques
- Microsoft Excel
- Appointment Scheduling Software
- Active Listening
- Speaking
- Coordination
- Paperwork Processing
- Customer Service
- Recordkeeping Expertise
- Time Management
- Cash Handling
- Creating Presentations and Proposals
- Scheduling
- File Management
- Complaint Resolution
- Bookkeeping
- Microsoft Outlook
- Process Payments
- Staff Meetings
- Office Supplies and Inventory
- Microsoft PowerPoint
- Mail Handling
- Office Management
- Microsoft Access
- Adobe Systems Adobe Acrobat
- Appointment Setting
- Project Management
- Clerical
Notary
Certified Notary
Timeline
Senior Clerk
Baker Correctional Institution
02.2023 - Current
Residential Lending Portfolio Specialist
Drummond Community Bank
02.2022 - 01.2023
Residential Loan Documentation Scanning Clerk
Drummond Community Bank
09.2021 - 02.2022
Teller
Sunstate Federal Credit Union
08.2017 - 02.2021
High School Diploma -
Columbia High School