Madison Williams
Loganville,GA
Summary
Organized and efficient in data entry with data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE
Publix Grocery Store
02.2023 - 07.2023
- Retrieve customers online orders
- Answered customer questions and addresses concerns or directed them to the appropriate personnel
- Provided outstanding customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
- Pleasantly greeted customers and provided prompt and courteous service.
Data Entry Clerk
S&S Financial Services
02.2018 - 03.2020
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Education
High School - Diploma
Certification - Cybersecurity Understand Threats and Prevents Attacks
Skills
- Excellent communication skills
- Self-directed
- Computers
- Dedicated team player
- Customer Service
- Problem-solving abilities
Timeline
CUSTOMER SERVICE
Publix Grocery Store
02.2023 - 07.2023
Data Entry Clerk
S&S Financial Services
02.2018 - 03.2020