Madison Williams
Beckley,US
Summary
Highly skilled professional with experience in operations, team collaboration, regulatory compliance, and strategic planning. Results-oriented, decisive leader with proven success in implementing effective process improvements. Competent manager of business alliances, partnerships, public relations, and high-performing teams to drive measurable results. Pragmatic and focused in dynamic and fluid environments.
Overview
15
15
years of professional experience
Work History
CPSW
WV DOHS
Summersville, WV
07.2024 - Current
- Performed management activities, such as scheduling, planning, invoicing, trainings, and inventory.
- Directed all aspects of project management including planning, staffing, scheduling, monitoring, and reporting.
- Formulated long-term objectives while managing day-to-day operations.
- Managed multiple projects simultaneously while staying within deadlines.
- Organized resources efficiently to maximize productivity and minimize costs.
- Implemented effective policies and procedures that enabled the organization to meet compliance requirements.
- Ensured that all organizational operations were withing the Utilization Management Guidelines for ASO services.
- Conducted thorough assessments to determine child safety and welfare in diverse family environments.
Pharmacy Technician
Walgreens
Beckley, WV
11.2023 - 07.2024
- Processed prescriptions accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in preparing medications and maintaining accurate inventory records.
- Trained new pharmacy staff on operational protocols and customer service standards.
- Implemented workflow improvements to enhance prescription filling efficiency and accuracy.
- Monitored medication storage conditions to comply with safety regulations and standards.
- Collaborated with healthcare professionals to optimize patient medication therapy management.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Director
New Hope 4 You
Mount Hope, WV
01.2022 - 06.2023
- Developed strategic initiatives to enhance organizational efficiency and achieve mission goals.
- Led cross-functional teams in implementing programs that support community engagement and client services.
- Established partnerships with local organizations to expand resource offerings and improve service delivery.
- Oversaw budget management, ensuring alignment with strategic priorities and financial sustainability.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Billing Specialist
New Hope 4 You
Mount Hope, WV
03.2021 - 01.2022
- Resolved contractor inquiries regarding billing, charges, and payments.
- Verified accuracy of billing invoices and revised any errors.
- Maintained accurate and complete billing system and process.
- Provided timely follow up on past due invoicing using phone calls, emails or letters.
- Prepared various reports such as monthly summary report, revenue report and payout sheets.
- Successfully managed accounts receivable and billing processes for over multiple clients.
- Kept records of invoices and support documents.
- Checked monthly reports and analyzed billing data to identify trends and discrepancies.
File Clerk
New Hope 4 You
Mount Hope, WV
05.2012 - 03.2021
- Located and retrieved files upon request from authorized users.
- Maintained confidentiality of all sensitive client information.
- Ensured all records were kept up to date with the most current information.
- Answered questions about records or files.
- Placed materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification, and identification information.
- Used scanners to convert forms, receipts and reports into electronic format.
- Scanned and read incoming materials to determine how and where should be classified and filed.
- Fulfilled print and scan document requests from various departments.
- Cataloged and indexed documents to ensure they were easy to find.
- Gathered materials to be filed from departments and employees.
Office Manager
A Plus Licensing Service
Beckley, WV
05.2013 - 09.2020
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Implemented office procedures, creating streamlined processes.
- Assisted with the development of marketing and promotional materials.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Established relationships with external partners to facilitate business operations.
Junior Volunteer Supervisor
Raleigh General Hospital
Beckley, WV
01.2011 - 07.2016
- Trained new volunteers on company policies, procedures and work ethics.
- Supervised and coordinated activities of volunteers to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
Education
Bachelor of Science (B.S.) - Business Management
Concord University
Athens, WV, US12.2021
Skills
- Financial Management
- Organizational Development
- Administrative Support
- Regulatory and Legal Compliance
- Customer service
- Problem-solving
- Time management
- Computer skills
- Organizational skills
Awards
Leadership Award
Timeline
CPSW
WV DOHS
07.2024 - Current
Pharmacy Technician
Walgreens
11.2023 - 07.2024
Director
New Hope 4 You
01.2022 - 06.2023
Billing Specialist
New Hope 4 You
03.2021 - 01.2022
Office Manager
A Plus Licensing Service
05.2013 - 09.2020
File Clerk
New Hope 4 You
05.2012 - 03.2021
Junior Volunteer Supervisor
Raleigh General Hospital
01.2011 - 07.2016
Bachelor of Science (B.S.) - Business Management
Concord University