Madison Williams
Henderson,TN
Summary
Results-driven professional with 8+ years in customer service and healthcare. Focused on enhancing patient satisfaction and optimizing administrative processes. Strong communication and problem-solving skills contribute to improved operational efficiency and patient care.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Coordinator and Nerve Technologist
Bingham Nerve and Muscle
Jackson
02.2021 - Current
- Conduct nerve conduction studies, providing precise diagnostic data for improved patient outcomes.
- Collaborate with medical staff to streamline administrative processes, boosting operational efficiency.
- Managed front desk operations, improving patient experience through efficient appointment scheduling.
- Resolved patient inquiries promptly, building trust and satisfaction in healthcare interactions.
- Coordinated office operations, ensuring smooth daily workflow and efficient task execution.
- Assisted with special projects and events.
- Managed inventory of office supplies to ensure availability for daily operations. as needed to maintain adequate inventory levels.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
Administrative Coordinator
Jackson Chiropractic Clinic
10.2020 - 02.2021
- Managed patient records and billing to ensure accuracy and timely processing, supporting seamless operations.
- Collaborated with medical staff to streamline office operations, resulting in improved workflow.
- Handled patient inquiries and resolved issues while scheduling appointments, contributing to higher patient satisfaction.
- Addressed patient concerns with empathy and professionalism, fostering trust and loyalty.
- Assisted in preparing reports and presentations for management review.
Phlebotomist
Jackson Madison County General Hospital
Jackson, TN
10.2020 - 12.2020
- Collected and processed blood samples, ensuring accuracy in labeling and prompt delivery to labs for timely test results.
- Collaborated with medical staff to enhance patient care, leading to reduced wait times for blood draws and improved patient satisfaction.
- Implemented safety protocols, minimizing contamination risks and ensuring patient safety.
- Maintained patient records with precision, ensuring data accuracy and safeguarding confidentiality.
Carhop
Sonic Drive In
henderson tn
09.2016 - 10.2020
- Delivered orders efficiently, contributing to high customer satisfaction and prompt service.
- Managed cash transactions accurately, ensuring balanced registers and reliability in financial operations.
- Trained new staff, enhancing team cohesion and support through effective onboarding.
Education
Jackson State Community College
08.2018 - 02.2019
High School Diploma -
Chester County High School
Skills
- Appointment scheduling
- Customer relationship management
- Front desk operations
- Problem solving
- Office administration
- Keyboarding
References
- Stacy Scoggins, JEA, 731-499-1122
- Ronald Bingham, Bingham Nerve and Muscle, 731-695-6381
- Chuck Steets, Jackson Chiropractic, 731-664-8000
- Chrissy Vandiver, JEA, (731) 617-0024
Timeline
Administrative Coordinator and Nerve Technologist
Bingham Nerve and Muscle
02.2021 - Current
Administrative Coordinator
Jackson Chiropractic Clinic
10.2020 - 02.2021
Phlebotomist
Jackson Madison County General Hospital
10.2020 - 12.2020
Jackson State Community College
08.2018 - 02.2019
Carhop
Sonic Drive In
09.2016 - 10.2020
High School Diploma -
Chester County High School