Summary
Overview
Work History
Education
Skills
References
Timeline
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Madison Willis

Huntington Beach,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Catering Specialist

Ellie’s Table
04.2022 - Current
  • Catering Specialist
  • Responsible to be knowledgeable in catering menu and working with customers on the right order needed for their events and preparing and ensuring all catering pick up orders are fulfilled.
  • Proficient in several programs dedicated to entering and fulfilling catering orders. Constant use of different POS systems and financial management tools.
  • Provided attentive service in a high-volume location without sacrificing attention to detail or guest rapport.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Monitored food production to verify quality and consistency.
  • Delivered catered food and supplies to conference rooms for on-time set-up.
  • Collected payment from multiple customer channels, balanced cash receipts and maintained an accurate cash drawer.
  • Used downtime to restock inventory and complete daily duties.
  • Oversaw catering orders to verify accuracy to completion.
  • Coordinated with team members to prepare orders on time.
  • Provided excellent customer service throughout the planning process, addressing concerns promptly and professionally.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Managed time efficiently in order to complete all tasks within there given deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members and demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Communicated with new and existing clients via email to provide catering orders and invoices.

Receptionist/Sales Associate

Massage Heights
11.2021 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Compiled information from files and research to satisfy information requests.
  • Collected payments, processed transactions and updated relevant records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Clovis North High School
Fresno, CA
06.2017

Skills

  • Customer Service
  • Restaurant Operations
  • Supply Ordering
  • Catering

References

Ellie's Table/ Jay's Catering

  • On site Manager - Jordan Shepard

Store Number: (714)540-2303

Direct Number (cell): (562) 900-7083


Massage Heights

  • Store Manager - Amy Knight

Store Number: (949)644-7352

*Time of employment name Madison Cooley*

Timeline

Catering Specialist

Ellie’s Table
04.2022 - Current

Receptionist/Sales Associate

Massage Heights
11.2021 - 05.2022

High School Diploma -

Clovis North High School

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Madison Willis