Riley Wilson
Sparta,TN
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
5
5
years of professional experience
Work History
Dispatcher
Van Buren County E911
Sparta, TN
06.2024 - Current
- Monitored radio communications to ensure timely dispatch of emergency units.
- Managed multiple incoming calls while prioritizing urgent situations effectively.
- Provided clear instructions to callers during high-stress emergency situations.
- Utilized computer-aided dispatch software to track unit locations and statuses.
- Recorded detailed incident reports for all dispatched calls received during shifts.
Customer Service Representative
Taco Bell
Sparta, TN
02.2022 - 06.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints and provided effective solutions.
- Assisted customers with menu selections and order customization.
- Handled cash transactions and operated the point-of-sale system.
- Trained new staff on customer service protocols and operational procedures.
Education
EMT - EMT
Motlow State Community College
Tullahoma, TN 01.2024 - 05.2024
Skills
- Computer-aided dispatch
- Radio communication
- Emergency response coordination
- Incident reporting
- Call prioritization
- Problem solving
- Effective communication
- Team training
Timeline
Dispatcher
Van Buren County E911
06.2024 - Current
EMT - EMT
Motlow State Community College
01.2024 - 05.2024
Customer Service Representative
Taco Bell
02.2022 - 06.2024