Madison Wood
Troy
Summary
Dynamic General Manager with a proven track record at Momma Goldberg's Deli, excelling in operations management and team building. Expert in driving sales growth and enhancing customer relations through effective communication and strategic relationship building. Passionate about fostering a positive work environment and maximizing team efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Momma Goldberg's Deli
Troy
11.2022 - Current
- Managed inventory, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Shift Leader
Chick-fil-A
08.2021 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Warehouse Worker
PRADCO Outdoor Brands
06.2021 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Before and After School Care Assistant
Calera Intermiediate School
01.2020 - 03.2020
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
Education
No Degree - Mathematics Education
Troy University
Troy, AL06-2024
High School Diploma -
Calera High School
Calera, AL06-2020
BBA - Buisness
Southern New Hampshire University
Hooksett, NHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Training and coaching
- Cash handling
- Staff management
- Customer relations
- Relationship building
- Inventory control
- Effective communication
Certification
Servsafe Food Protection Certification
References
References available upon request.
Timeline
General Manager
Momma Goldberg's Deli
11.2022 - Current
Shift Leader
Chick-fil-A
08.2021 - 09.2022
Warehouse Worker
PRADCO Outdoor Brands
06.2021 - 08.2021
Before and After School Care Assistant
Calera Intermiediate School
01.2020 - 03.2020
No Degree - Mathematics Education
Troy University
High School Diploma -
Calera High School
BBA - Buisness
Southern New Hampshire University