Madison Woods
Assistant Manager
Fort Wayne,IN
Summary
Dynamic leader with a proven track record at American Eagle Outfitters, Inc, excelling in team motivation and project management. Skilled in recruiting and performance evaluation, I've significantly enhanced sales strategies and employee development, resulting in a notable increase in client satisfaction and sales achievements. Expert in multitasking and negotiation, consistently exceeding targets through strategic planning and effective team leadership.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Planet Fitness
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Farm Hand
St. Joe Christmas Tree Farm
11.2019 - Current
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Participate in the planting and caring of Christmas trees, throughout the entire year.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Delivered excellent customer service, addressing client concerns and providing knowledgeable product information.
- Collaborated with team members to set up visually appealing displays that showcased the variety of available tree options.
Mortgage Loan Officer Assistant
Hallmark Home Mortgage
01.2023 - 01.2024
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Maintained compliance with federal regulations by staying up-to-date with industry changes and guidelines.
- Reduced errors in submitted applications by meticulously reviewing documents for completeness and accuracy before submission to underwriting departments.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
Sales Manager
American Eagle Outfitters, Inc
02.2019 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Streamlined payroll processing through automation improvements resulting in reduced errors and increased efficiency.
- Streamlined station operations by implementing efficient scheduling and resource allocation.
Education
High School Diploma -
Bishop Dwenger High School
1300 E Washington Center Rd, Fort Wayne, IN 46825 05.2001 -
Skills
Team motivation
Recruiting and interviewing
Project management abilities
Negotiation
Performance reviewing
Budgeting and finance
Employee performance evaluation
Orientation and training
Recruitment and hiring
Product branding
Schedule oversight
Multitasking Abilities
Timeline
Assistant Manager
Planet Fitness
02.2024 - Current
Mortgage Loan Officer Assistant
Hallmark Home Mortgage
01.2023 - 01.2024
Farm Hand
St. Joe Christmas Tree Farm
11.2019 - Current
Sales Manager
American Eagle Outfitters, Inc
02.2019 - 12.2022
High School Diploma -
Bishop Dwenger High School
05.2001 -