Madison Young
Buena Vista,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
TaxHawk
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer emails and live chats to help answer questions about the taxes and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Securely evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Adapted to new applications and maintained knowledge of current technologies.
Front Desk Receptionist
Best Western Hotel
08.2021 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Sales Representative
Fox Pest Control
05.2021 - 08.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
Packaging Line Operator
Dime Beauty Co
09.2020 - 04.2021
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Proved successful working within tight deadlines and a fast-paced environment.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Education
Bachelor of Science - Major- Psychology; Minor- Business Management
Southern Virginia University
Buena Vista, VA05.2022
Skills
- Calm and Professional Under Pressure
- Customer Service
- Sales and Upselling
- Online Chat
- Reading Comprehension
- Customer Account Management
- Conflict Mediation Abilities
- Billing Inquiries
Timeline
Customer Service Agent
TaxHawk
08.2022 - Current
Front Desk Receptionist
Best Western Hotel
08.2021 - 05.2022
Sales Representative
Fox Pest Control
05.2021 - 08.2021
Packaging Line Operator
Dime Beauty Co
09.2020 - 04.2021
Bachelor of Science - Major- Psychology; Minor- Business Management
Southern Virginia University
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