MADISON YOUNG
Fort Myers
Summary
A dynamic and reliable professional with experience at a wireless internet service provider, with a strong focus on logistics and customer service. Demonstrated ability to manage time efficiently while staying organized in fast-paced environments. Known for problem-solving skills, adaptability, and building positive relationships with customers to ensure a high level of satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Babysitter
Dino and Shannon Poulakis
Homer Glen
01.2018 - 05.2022
- Accompanied families on vacations, ensuring consistent daily childcare support.
- Prepared healthy, nutritious snacks and meals tailored to individual dietary needs.
- Fostered relationships and supported social development by engaging children in conversations about school, friends, and interests.
- Read stories and played alphabet games to promote early literacy.
- Discussed developments, behavior, and concerns with parents or guardians.
Shipping Associate
Wireless Internet Service Providers of America
Burr Ridge
01.2020 - 08.2021
- Packaged, labeled, and Shipped 25,000 masks provided by FEMA to small rural broadband internet providers across the United States.
- Coordinated with transport companies and suppliers to expedite, trace, or return shipments, enhancing shipment reliability.
- Tracked shipping materials and supplies, ensuring timely delivery and availability.
Hostess
Heroes West
Lemont
01.2022 - 07.2022
- Assisted in training new hostesses on procedures and customer service standards.
- Handled guest inquiries and concerns with professionalism and courtesy at all times.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
Hostess
Sugar Shack Downtown
Bonita Springs
01.2025 - 04.2025
- Greeted guests and created a welcoming first impression
- Managed waitlists and organized seating to optimize guest flow
- Escorted guests to tables and provided menus
- Answered phone calls, handled reservations, and coordinated takeout orders for seamless service
- Provided accurate wait time estimates to enhance guest satisfaction during busy periods
- Maintained cleanliness and organization of the front area
- Delivered strong customer service in a fast-paced restaurant environment
Education
Bachelor of Arts - Business Administration
Florida SouthWestern State
Fort Myers, FL12-2026
High School Diploma -
Lemont High School
Lemont, ILSkills
- Customer service
- Team Collaboration
- Time Management
- Conflict Resolution
- Dependable and Responsible
- Creative Thinking
- Computer Use
Activities
- Assistant Coach for a cheerleading team for athletes with disabilities, supporting skill development and promoting an inclusive, positive environment
- Volunteer at a local food pantry, assisting with organizing, distributing food, and helping community members
- Led cheerleading clinics for elementary and middle school teams, teaching fundamentals, teamwork, and confidence-building skills
Certification
Adult First AID/CPR
Accomplishments
Competed in All-Star Cheerleading for 6 years at a national and international level
Achieved consistent Top 3 placements nationally with multiple competitive teams
Earned 1st–3rd place finishes in international cheerleading competitions
Demonstrated teamwork, discipline, and high-performance execution in elite competitive environments
Achieved consistent Top 3 placements nationally with multiple competitive teams
Earned 1st–3rd place finishes in international cheerleading competitions
Demonstrated teamwork, discipline, and high-performance execution in elite competitive environments
Timeline
Hostess
Sugar Shack Downtown
01.2025 - 04.2025
Hostess
Heroes West
01.2022 - 07.2022
Shipping Associate
Wireless Internet Service Providers of America
01.2020 - 08.2021
Babysitter
Dino and Shannon Poulakis
01.2018 - 05.2022
Bachelor of Arts - Business Administration
Florida SouthWestern State
High School Diploma -
Lemont High School