Madison Young
Cincinnati,OH
Summary
Driven General Manager experienced in implementing strategic approaches that enhance profitability and sales. Achieved operational efficiency and superior customer care through effective team motivation, training, and development. Focused on delivering positive, memorable experiences for customers in competitive environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
General Manager
Wendys Restaurant
Cincinnati, OH
02.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily restaurant operations and ensured compliance with health and safety standards.
- Managed staff scheduling to optimize labor costs and maintain service quality.
- Trained and mentored team members to enhance customer service skills and efficiency.
- Developed strategies for improving customer satisfaction and team performance.
- Coordinated inventory management to minimize waste and ensure product availability.
Shift Manager
Wendys Restaurant
Cincinnati, OH
11.2022 - 02.2023
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained and mentored new team members on service standards.
- Ensured compliance with food safety regulations and sanitation practices.
- Managed inventory levels and ordered supplies as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
Crew Member
Wendys Restaurant
Cincinnati, OH
10.2021 - 11.2022
- Provided exceptional customer service during high-volume meal periods.
- Handled cash transactions accurately at the register during busy shifts.
- Prepared and assembled menu items according to company standards.
- Maintained cleanliness and organization of workstations and dining areas.
Housekeeper
The Burlington House
Cincinnati, Ohio
03.2019 - 12.2019
- Maintained cleanliness of guest rooms and common areas throughout the facility.
- Changed bed linens and towels, tidied up rooms.
- Organized housekeeping supplies and equipment for efficient daily operations.
- Collaborated with team members to ensure timely room turnovers for guests.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
Oak Hills High School
Cincinnati, OhioSkills
- Budgeting
- Inventory control
- Workforce scheduling
- Health regulations
- Customer service
- Team training
- Training and coaching
- Team building
- Leadership
- Problem solving
Certification
- ServSafe Certified
Timeline
General Manager
Wendys Restaurant
02.2023 - Current
Shift Manager
Wendys Restaurant
11.2022 - 02.2023
Crew Member
Wendys Restaurant
10.2021 - 11.2022
Housekeeper
The Burlington House
03.2019 - 12.2019
Oak Hills High School