Madison Zupancic
Irwin,PA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and operational efficiency, notably at Kohl's. Excelled in POS system operations and merchandise displays, enhancing sales floor organization and customer satisfaction. Demonstrated exceptional hospitality skills, ensuring a welcoming environment for all customers. Proven track record of improving service delivery by implementing effective product restocking strategies. You could also say I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Take Out Person
Eat N Park
Irwin, PA
05.2024 - 08.2024
- Worked with coworkers to gather the food, package it up, and give it to the customers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout the shift.
Front End Associate
WALMART, Walmart
Irwin, PA
11.2023 - 04.2024
- Processed customer transactions and provided excellent customer service.
- Maintained a clean, organized, and inviting store environment.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Consistently met all performance goals set by management.
- Collected and relocated shopping carts, baskets, and reusable bags to appropriate areas.
- Operated register for cash, check, and credit card transactions, maintaining accuracy.
Team Associate
Kohl's
Irwin, PA
10.2022 - 11.2023
- I did many things here, which included being a cashier, helping with customer service, working in the Home and Kids department, and doing online orders.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits, or changes due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise, following store policies.
- Assisted customers in finding items, answering questions, and providing advice.
- Organized merchandise displays and shelves to ensure product availability.
- Assisted in selecting items according to customer preferences.
Crew Member
McDonald's
Irwin, PA
06.2021 - 09.2022
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned the restaurant area by sweeping the floors, wiping the tables, and emptying the trash receptacles.
- Assisted in the preparation of food items such as sandwiches, fries, ice cream, and cookies, basically anything McDonald's has.
- I greeted customers upon arrival, provided menus, and answered questions regarding menu items.
- Prepared beverages, such as coffee drinks, smoothies, and milkshakes, according to company standards.
- Wiped down tables and equipment, swept and refilled stock.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Greensburg Central Catholic High School
Greensburg, PA05-2025
Skills
- Returns processing
- Product restocking
- POS system operations
- Refunds and exchanges
- Cleaning and sanitizing
- Cash register systems
- Hospitality and accommodation
- Credit and cash transactions
- Cash handling and management
- Merchandise displays
- Order Fulfillment
- Sales floor organization
- Organization
- Cooking
- Safety
Affiliations
- I am involved in school clubs which include, the National Art Honors Society, Interact Club, Hungry Heart Society, and Columbian Squire Roses Society.
References
References available upon request.
Timeline
Take Out Person
Eat N Park
05.2024 - 08.2024
Front End Associate
WALMART, Walmart
11.2023 - 04.2024
Team Associate
Kohl's
10.2022 - 11.2023
Crew Member
McDonald's
06.2021 - 09.2022
High School Diploma -
Greensburg Central Catholic High School
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