Madison E. Stuckert
Strongsville,OH
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Hostess
The Rail
07.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered phone calls to give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
No Degree - General Studies
Cuyahoga Community College
Cleveland, OHHigh School Diploma -
Strongsville High School
Strongsville, OH05.2024
Skills
- Event Planning
- Guest Complaint Resolution
- Dining Room Management
- Guest Engagement
- Customer Service
- Food Running
- Guest Seating
- Table Bussing
- High-Volume Dining
- Menu Presentation
- Cleaning and Sanitation
- Restroom Servicing
Timeline
Hostess
The Rail
07.2021 - Current
No Degree - General Studies
Cuyahoga Community College
High School Diploma -
Strongsville High School