Madison Juliette Alvarado Urey
Doral,FL
Summary
Driven Concierge Team Leader with a proven track record at The Collection, enhancing guest satisfaction and forging strong local business partnerships with High end clients. Skilled in customer service and cash handling, I excel in effective problem-solving and exceptional communication, significantly improving guest experiences and team performance metrics.
Overview
4
4
years of professional experience
Work History
Concierge Team Leader
The Collection
04.2022 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Developed strong relationships with local businesses, leading to increased partnership opportunities and improved guest experiences.
- Proactively identified potential issues before they escalated by consistently monitoring guest feedback and addressing concerns promptly.
- Conducted regular team meetings to review performance metrics, identify areas for improvement, and celebrate successes together.
Guest Service Representative
Taubman
07.2020 - 04.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Education
High School Diploma - Hospitality
Greater Miami Adventist Academy
Miami, FLSkills
- Effective Delegation
- Exceptional communication
- Strong Work Ethic
- Customer Service
- Excellent Multitasking
- Hospitality
- Cash Handling
- Effective problem solving
- Guest experiences
- Conflict Resolution
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Concierge Team Leader
The Collection
04.2022 - Current
Guest Service Representative
Taubman
07.2020 - 04.2022
High School Diploma - Hospitality
Greater Miami Adventist Academy
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