Summary
Overview
Work History
Education
Skills
Timeline
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Ikeebai George

Newark,DE

Summary

Detail-oriented professional with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.Focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Concierge Team Leader

Fisstaffing
05.2021 - 01.2023
  • Greet residents and potential resident and business partners.
  • Implemented improvements to the concierge service area, creating a more welcoming environment for residents upon arrival.
  • Assisted with documenting daily activities, to keep management updated and create an incident report when needed.
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Multitask and prioritize as necessary to meet the companies needs.

Inbound Sales Representative

Centerfield
04.2019 - 06.2020
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Responded to customers within required turnaround times.
  • Documented details of calls and customer interactions.

Customer Service Representative

Collective Solution International
09.2017 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Knox College High School
Spalding Calrendon
07.2016

Skills

  • Effective Delegation
  • Exceptional communication
  • Strong Work Ethic
  • Customer Service
  • Excellent Multitasking

Timeline

Concierge Team Leader

Fisstaffing
05.2021 - 01.2023

Inbound Sales Representative

Centerfield
04.2019 - 06.2020

Customer Service Representative

Collective Solution International
09.2017 - 03.2019

High School Diploma -

Knox College High School

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Ikeebai George