Summary
Overview
Work History
Education
Skills
Timeline
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Ikeebai George

Newark,DE

Summary

Detail-oriented professional with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Focused on delivering exceptional support for customers' needs and company's goals. Successfully manage concerns and resolve conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Concierge Team Leader

Fisstaffing
Wilmington, DE
05.2021 - 01.2023
  • Managed a team of 5 concierge staff, ensuring they were meeting customer service standards and following procedures.
  • Welcomed residents, potential residents and business partners.
  • Implemented improvements to the concierge service area by creating a more welcoming environment for residents upon arrival.
  • Documented daily activities to keep management and other staff updated and created incident reports when needed.
  • Logged and assisted residents to locate their packages and belongings.
  • Multitasked and prioritized my duties when necessary to meet the companies needs.
  • Trained new hires on policies and procedures, job duties, and customer service expectations.

Inbound Sales Representative

Centerfield (AT&T)
Montego Bay , Jamaica
04.2019 - 06.2020
  • Responded to customer inquiries via phone, email and chat.
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Responded to customers within required turnaround times.
  • Documented details of calls and customer interactions.

Customer Service Representative

Amazon - Collective Solution International
Montego Bay , Jamaica
09.2017 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

High School Diploma -

Knox College High School
Spalding Calrendon
07.2016

Skills

  • Exceptional communication
  • Strong Work Ethics
  • Excellent Customer Service
  • Effective problem solving
  • Excellent Multitasking
  • Administrative Support
  • Documentation and Record keeping
  • Hospitality
  • Computer literacy

Timeline

Concierge Team Leader

Fisstaffing
05.2021 - 01.2023

Inbound Sales Representative

Centerfield (AT&T)
04.2019 - 06.2020

Customer Service Representative

Amazon - Collective Solution International
09.2017 - 03.2019

High School Diploma -

Knox College High School

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Ikeebai George