Jean Delice
Newark,New Jersey
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Concierge Team Leader
CBMC/Atlantic Custodial Services LLC
10.2021 - Current
- Streamlined team communication through effective delegation and clear instructions for efficient daily operations.
- Resolved tenant/guest complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Implemented improvements to the concierge service area, creating a more welcoming environment for tenants/guests upon arrival.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Stored and secured packages in designated areas to prevent damage and theft.
Secruity Professional
Allied Universal Security Services
09.2019 - 08.2021
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Secruity Officer
Semper Detective Agency
10.2017 - 10.2018
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Secruity Officer
Honor Guard
07.2014 - 10.2015
- Investigated suspicious activities and persons to maintain security of premises.
- Reported suspicious activities and persons to law enforcement.
- Monitored the entrance and departure of guests, and visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Cashier
Target
11.2012 - 03.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Greeted customers entering store and responded promptly to customer needs.
Kitchen Utility Worker
Sodexo Campus Services
12.2012 - 03.2013
- Improved kitchen efficiency by maintaining clean and organized workspaces for seamless food preparation.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Pushed, pulled and transported large loads and objects.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Removed trash and cleaned kitchen garbage containers.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Sales Associate
Ciruit City
10.2006 - 03.2008
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Preparation of audio/visual stock and sales floor.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
Workforce Learning Link
Bloomfield, NJ05.2009
Skills
- Exceptional Communication
- Cross-functional Collaboration
- Empathy and Understanding
- Conflict Resolution
- Loss Prevention
- CCTV monitoring
- Digital Surveillance
- Telephone Etiquette
- MS Office Proficient
- Emergency Response
- Data Protection
- Customer Service
Certification
- Licensed Security Officer, State of New Jersey - (2014-2021)
- Certified Medical Office Technician, Drake College of Business - (2009-2010)
Timeline
Concierge Team Leader
CBMC/Atlantic Custodial Services LLC
10.2021 - Current
Secruity Professional
Allied Universal Security Services
09.2019 - 08.2021
Secruity Officer
Semper Detective Agency
10.2017 - 10.2018
Secruity Officer
Honor Guard
07.2014 - 10.2015
Kitchen Utility Worker
Sodexo Campus Services
12.2012 - 03.2013
Cashier
Target
11.2012 - 03.2014
Sales Associate
Ciruit City
10.2006 - 03.2008
High School Diploma -
Workforce Learning Link
- Licensed Security Officer, State of New Jersey - (2014-2021)
- Certified Medical Office Technician, Drake College of Business - (2009-2010)
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