Madison "Maddie" Sisneroz

• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Enhanced customer experiences by efficiently managing reservations and seating arrangements.
• Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
• Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Assist with various Life Enrichment and Operational events that serve residents and teammates of The Wesleyan. I have baked cookies for the residents to enjoy during Bean Bag baseball, as well as assisted with keeping score. I have assisted with putting together goodie bags for teammate engagement events. I serve as needed to enhance the lives of those connected to The Wesleyan.

• Help large volume of customers every day with positive attitude and focus on customer satisfaction.
• Inform customers about special promotions and provide detailed information for various products.
• Actualize customer service initiatives to decrease wait times.
• Offer advice and assistance to customers, paying attention to special needs or wants.
• Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.