Natalie O'Neill
College Station,TX
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Hostess
Mama Betty's Tex-Mex Cantina
10.2022 - 08.2023
- Greeted customers upon arrival and provided a friendly and welcoming presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Counter Attend/barista
Bush's Chicken
09.2021 - 01.2022
- Managed efficient cash register operations.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Welcomed customers and offered immediate assistance in line with business policies.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Documented orders in computer system with general conditions and special customer requirements.
- Informed customers about important policies and conditions on sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree - Business
Blinn College
Bryan, TX05.2027
High School Diploma -
McNeil Highschool
Austin, TX05.2023
Skills
- Seating Assignment Preparation
- Bill Computation
- Price Memorization
- Table Bussing
- Guest Experience Management
- Guest Flow
- Menu Memorization
Languages
american sign language
Professional Working
Timeline
Hostess
Mama Betty's Tex-Mex Cantina
10.2022 - 08.2023
Counter Attend/barista
Bush's Chicken
09.2021 - 01.2022
No Degree - Business
Blinn College
High School Diploma -
McNeil Highschool
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