Makena Ray
Scottsdale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
1
1
year of professional experience
Work History
Hostess
Sushi Omakase
Granite Bay, CA
05.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Kept detailed payment records throughout shift to complete cash and card payments.
Team Member
Jamba Juice
Granite Bay, CA
06.2020 - 07.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
Education
Arizona State University
Tempe, AZ08.2021
Skills
- Check Payment Processing
- Active Listening and Communication
- To-Go Order Preparation
- Dining Reservations
- Table Assignment Management
- Table Bussing
- Warm and Welcoming
- Seating Assignment Preparation
- Large Party Preparation
- Guest Greeting and Seating
- Menu Memorization
- Guest Accommodations
- Phone Inquiries
- Cash Register Operations
- Dining Area Maintenance
- Cash and Transaction Handling
Timeline
Hostess
Sushi Omakase
05.2022 - Current
Team Member
Jamba Juice
06.2020 - 07.2021
Arizona State University