Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Berkley Shackelford

N. Richland Hills,Texas

Summary

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. I am a hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Overview

2
2
years of professional experience

Work History

Hostess

Calabrese Restaurant Group
Southlake, TX
05.2022 - 07.2023
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Hostess

Cotton Patch Cafe
N. Richland Hills, Texas
04.2021 - 02.2023
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Communicated clearly with kitchen staff regarding customer orders.

Education

High School Diploma -

Keller High School
Keller, TX
06.2022

Skills

  • Complaint Handling
  • Food Running
  • Reservations Management
  • Guest Engagement
  • Customer Service
  • Payment Processing
  • Service Prioritization
  • Reservation Management
  • Check Payment Processing
  • Guest Relations
  • Safe Food Handling
  • Takeout Order Processing
  • Dining Customer Service
  • High-Volume Dining
  • Special Dietary Requirements

Languages

Spanish
Limited

Timeline

Hostess

Calabrese Restaurant Group
05.2022 - 07.2023

Hostess

Cotton Patch Cafe
04.2021 - 02.2023

High School Diploma -

Keller High School

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Berkley Shackelford