Emelia Lafferty
West Chester,PA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hostess
Theo's Bar And Grille
Camp Hill, PA
04.2021 - 04.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Documented reservations and communicated changes to guests.
Education
No Degree - Foods, Nutrition, And Wellness Studies
West Chester University of Pennsylvania
West Chester, PAHigh School Diploma -
Trinity High School
Camp Hill, PA05.2022
Skills
- Multi-Line Telephone Systems
- Front of House Management
- To-Go Order Preparation
- Table Bussing
- Guest Greeting and Seating
- Dining Reservations
- Table Assignment Management
- Team Player
- Large Party Preparation
- Seating Assignment Preparation
- Warm and Welcoming
- Cash Register Operations
Timeline
Hostess
Theo's Bar And Grille
04.2021 - 04.2022
No Degree - Foods, Nutrition, And Wellness Studies
West Chester University of Pennsylvania
High School Diploma -
Trinity High School
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