Olivia DeLucia
Austin,TX
Summary
Dynamic and friendly professional with extensive experience in hospitality roles, including restaurant, lounge, and coffee shop environments. Excels in creating a welcoming atmosphere for guests, efficiently managing reservations and seating arrangements, and addressing customer needs with promptness and a smile. Adept at maintaining high standards of cleanliness and organization, ensuring guests' dining experiences are enjoyable. Thrives in fast-paced settings, demonstrating exceptional problem-solving skills and a commitment to excellent customer service.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Mama Betty's Mexican Cantina
Austin, TX
06.2023 - 01.2024
- Enhanced dining experience by warmly greeting guests and thoughtfully guiding them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Streamlined reservation process, adeptly handling waitlists, and special requests, ensuring seamless service for large parties.
- Upheld high cleanliness standards, ensuring a pleasant and sanitary dining environment for all guests.
- Restocked condiments, silverware, napkins, and tablecloths. as needed.
- Delivered exceptional service over the phone, efficiently providing dining details and securing reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Food Service Worker
Tropical Smoothie Cafe
Cedar Park, TX
04.2022 - 03.2023
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Greeted customers upon arrival in the dining area.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Organized take-out orders for customers who requested them.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Utilized point-of-sale systems for taking orders from customers.
- Operated cash register to process cash, check, and credit card transactions.
Education
High School Diploma -
Westwood Highschool
Austin05-2024
Some College (No Degree) -
Texas A&M University
College Station, TXSkills
- Conflict resolution
- High-volume dining
- Team collaboration
- Reservation coordination
- Dining customer service
- Relationship building
- Multi-line telephones
- Reservation planning
- Effective customer upselling
- Problem-solving
- Friendly demeanor
- Monitoring performance
- Task prioritization
Languages
American Sign Language
Limited
Timeline
Restaurant Hostess
Mama Betty's Mexican Cantina
06.2023 - 01.2024
Food Service Worker
Tropical Smoothie Cafe
04.2022 - 03.2023
High School Diploma -
Westwood Highschool
Some College (No Degree) -
Texas A&M University
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