Summary
Overview
Work History
Education
Skills
Additional Experiences
Certification
References
Timeline
Generic

Madison Parker

Fort Walton Beach,FL

Summary

Experienced professional with a background in program management, system organization, technology training, and business consulting support. At Keller Williams Emerald Coast, I serve as a Market Center Tech Trainer, supporting over 350 real estate agents by delivering Command CRM training, troubleshooting, one-on-one coaching, and leading group classes focused on business growth models. I also developed and manage a structured scholarship process as the KSCORE (Keller Successful Career Opportunities in Real Estate) Administrator, guiding individuals from initial inquiry through licensing while streamlining workflows to improve engagement, tracking, and recruitment outcomes. I stay current through weekly training and mastermind meetings, applying new strategies to enhance program operations and agent support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Market Center Tech Trainer & KSCORE Administrator

Keller Williams Emerald Coast
Destin, FL
01.2024 - Current
  • Train and support over 350 real estate agents on the Command CRM platform, delivering one-on-one coaching, leading classes and group trainings, and providing troubleshooting and best practices consulting to drive business growth.
  • Developed and manage a structured scholarship process for the KSCORE (Keller Successful Career Opportunities in Real Estate) program, overseeing participant progress from initial inquiry through licensing, strengthening engagement, tracking completions, and supporting agent recruitment goals.
  • Create educational resources, follow-up systems, and operational tools to streamline participant experience and maximize program outcomes.
  • Integrate weekly platform updates and operational improvements into training sessions and program processes to optimize efficiency and adoption.

Director of Agent Services

Keller Williams Emerald Coast
Fort Walton Beach, FL
04.2023 - 12.2024
  • Coordinated daily office operations and maintained a professional environment, overseeing inventory, resources, and office support for approximately 35 real estate agents.
  • Scheduled educational sessions, promoted upcoming events, and organized wellness outreach calls to drive agent engagement and productivity.
  • Served as the primary point of contact for agent needs, offering responsive support and reinforcing a service-driven office culture.

Education

Associate of Arts - General Studies

Northwest Florida State College
Niceville, FL
01-2025

Skills

  • Program and Process Management
  • Workflow Design and Improvement
  • CRM Platform Support and Training
  • Process Development and Management
  • Participant Progress Tracking and Follow-Up
  • Data Reporting and Documentation
  • Business Consulting Support
  • Cross-Team Communication
  • Operational Coordination
  • Ongoing Professional Development

Additional Experiences

Customer Experience Associate

Michaels — Fort Walton Beach, FL | November 2022 – March 2023

  • Provided customer service support, processed transactions, and maintained a clean and organized sales floor.
  • Assisted customers with product selection and project guidance, strengthening communication and multitasking skills.

Real Estate Sales Associate

Parker Realty Office, LLC — Crestview, FL | July 2022 – November 2022

  • Supported residential property sales through client communication, property tours, and open house coordination.

Cleaner

Clean Sweep, LLC — Crestview, FL | February 2022 – October 2022

  • Performed detailed residential and commercial cleanings, demonstrating reliability, organization, and attention to detail.

Usher, Concessions Worker, Box Office Cashier

Ashbrie Cinemas — Crestview, FL | August 2020 – January 2022

  • Provided customer service, handled transactions, maintained theater cleanliness, and supported operational needs in a fast-paced environment.

Certification

  • Real Estate Sales Associate License — Current (Inactive)
  • AutoCAD Training (2018)
  • Inventor Training (2019)

References

References available upon request.

Timeline

Market Center Tech Trainer & KSCORE Administrator

Keller Williams Emerald Coast
01.2024 - Current

Director of Agent Services

Keller Williams Emerald Coast
04.2023 - 12.2024

Associate of Arts - General Studies

Northwest Florida State College

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Madison Parker