Sophia Briggs
Mobile,AL
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Mentorship over many years.
Overview
7
7
years of professional experience
Work History
Market Center Tech Trainer
Keller Williams
Mobile , AL
09.2023 - Current
- Designed and developed training materials for new employees in the organization.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Documented all training activities including attendance records, feedback forms, surveys.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date knowledge of industry trends and best practices.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Agent Services Coordinator
Keller Williams Mobile
Mobile , Alabama
04.2021 - 08.2023
- Provided administrative support including filing, faxing, copying documents.
- Analyzed data from customer surveys to identify areas where improvement was needed.
- Coordinated activities between agents and other departments to ensure smooth operations.
- Managed client accounts, ensuring that all deadlines were met accurately and efficiently.
- Attended conferences related to the industry in order to stay abreast of current trends and best practices.
- Provided guidance to agents on product knowledge, sales techniques, and customer service practices.
- Developed customer service standards and monitored performance of agents to ensure compliance with these standards.
- Created reports detailing agent performance metrics such as call volume, quality scores, and average handle time.
- Generated monthly reports summarizing key performance indicators for each agent.
Manager
Altitude
Mobile , AL
08.2017 - 08.2019
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
Associate of Science - General Studies
Bishop State Community College
Mobile, AL05-2022
Skills
- Program Management
- Payment Collection
- Planning and coordination
- Online-based education
- Course materials and supplies
- Receptive
- Quick Learner
- Customer Service
- Customer Engagement
- Marketing Strategies
- Flexible Schedule
- Problem-solving aptitude
- Time Management
- Organizational Skills
- Teamwork and Collaboration
- Professionalism
- Microsoft Office
- Relationship Building
- Excellent Communication
- Creative Thinking
- Team building
- Problem-solving abilities
- Self Motivation
- Analytical Thinking
- Reliability
- Sales and Marketing
Timeline
Market Center Tech Trainer
Keller Williams
09.2023 - Current
Agent Services Coordinator
Keller Williams Mobile
04.2021 - 08.2023
Manager
Altitude
08.2017 - 08.2019
Associate of Science - General Studies
Bishop State Community College