MADISSEN KEYS
Raleigh,NC
Summary
Current graduate student at Meredith College studying Industrial-Organization Psychology. Has extensive leadership experience through service and paid positions. Is inclined to study progressively, is intuitive with learning new information quickly, and intertwines patience and persistence when it comes to problem solving. Has confident public speaking skills and uses concise language during presentations.
Overview
5
5
years of professional experience
Work History
Intern at Residence Life Department
Meredith College
01.2025 - Current
- Collects and analyzes data from surveys regarding community and engagement, student satisfaction, and the RA experience to develop a new departmental assessment strategy.
- Collaborates with the marketing team to create a new departmental strategy in online and in-person formats.
- Updates the department's policy and procedure documents.
- Will present findings and recommendations to leadership, including the Dean of Students and the Vice President for College Programs.
Residence Director
Meredith College
08.2024 - 01.2025
- Facilitated a positive environment in a first-year residence hall by developing meaningful relationships with residents.
- Managed crisis situations in collaboration with Campus Security through on-call rotations.
- Fostered relationships with the Counseling Center/Disability Services staff, Campus Dining, and Facilities Services.
- Evaluated Resident Assistant staff performance regularly through weekly meetings and regular reviews.
- Resolved conflict incidents through facilitative mediation.
Credits and Returns Clerk
Better Being Co
08.2023 - 08.2024
- Verified and processed incoming requests for credit through data entry systems.
- Performed research and problem resolution using multiple systems, tools, and resources while effectively interfacing with customers.
- Expedited resolution of customer disputes, collaborating closely with the customer service team for prompt action.
- Curated several "how-to" guides to streamline duties department-wide.
University Program Associate (ASC)
NC State University
08.2022 - 07.2023
- Managed financial components through reconciliation of departmental accounts.
- Managed records for all student programs and kept meticulous notes in system regarding changes and plan alterations.
- Responded to student and campus partner concerns and questions daily.
- Increased student engagement through social media outreach.
Resident Advisor
Nc State University
07.2020 - 05.2022
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Educated residents on standard and emergency procedures in order to promote responsible behavior within the residence hall community during the pandemic.
- Monitored building security by conducting routine rounds throughout the facility.
Education
Master of Arts - Industrial-Organizational Psychology
Meredith College
Raleigh, NC05-2025
Bachelor of Arts - Psychology
North Carolina State University
Raleigh, NC05-2022
Skills
- Data entry and analytics (SPSS & Excel)
- Staff management
- Extensive experience with Microsoft Office
- Research dissemination
- Presentation
- Program evaluation
- Customer service
- Budget reconciliation
- Crisis intervention
OTHER ACTIVITIES
- Meredith I-O Psychology Student Association President | 2024-2025
- President of Musical Empowerment at NC State | 2019-2022
- University Scholars Member at NC State | 2019-2022
Citations
- Mazzola, J. J., Snediker, V, & Keys, M. (2025). Is economic stress hindering my health?: Types and appraisals of economic stressors in self-employed and organizational employees. Submitted at 16th International Conference on Occupational Stress and Health, Seattle, WA.
- Keys, M., Hardman, A., Schadle, A., & McChesney, J. E. (2024, November 8-9). Understanding Boreout: A New Measure of Employee Well-Being [Poster]. 20th Annual River Cities I-O (RCIO) Psychology Conference, Chattanooga, TN, United States.
Timeline
Intern at Residence Life Department
Meredith College
01.2025 - Current
Residence Director
Meredith College
08.2024 - 01.2025
Credits and Returns Clerk
Better Being Co
08.2023 - 08.2024
University Program Associate (ASC)
NC State University
08.2022 - 07.2023
Resident Advisor
Nc State University
07.2020 - 05.2022
Master of Arts - Industrial-Organizational Psychology
Meredith College
Bachelor of Arts - Psychology
North Carolina State University
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