Madisyn Lewis
Oklahoma City,OK
Summary
Operations and project-focused management professional with 6+ years of progressive leadership experience across restaurant operations, production, workforce management, training and process improvement. Developed expertise in coordinating daily operations, managing competing priorities, allocating resources, maintaining budgets, training leaders, improving processes, and resolving operational issues.
Experienced in coordinating cross-functional teams, managing schedules and staffing requirements, maintains operational documentation, monitoring financial performance, supporting compliance initiatives, and implementing practical solutions in fast-paced environments. Recognized for organization, accountability, problem-solving, attention to detail, and the ability to quickly learn new systems and processes.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Good Egg Dining
Oklahoma City, Oklahoma
01.2026 - Current
- Coordinate day-to-day operations to maintain service, quality, productivity, safety, and customer-experience standards.
- Prioritize multiple simultaneous operational needs in high-volume, deadline-driven environment while maintaining accuracy and service standards.
- Supervised and supported employees to ensure adherence to procedures and operational standards.
- Train and mentor employees on procedures, service standards, workplace expectations, and operational processes.
- Monitored daily operating conditions, identified issues, and implemented solutions to sustain productivity and business continuity.
- Maintain organized and compliant operations while ensuring adherence to health, safety, sanitation, and company requirements.
- Coordinated front-of-house and back-of-house teams to resolve operational issues and ensure efficient workflow.
Production Specialist
NW Confections
Oklahoma City, Oklahoma
01.2025 - 01.2026
- Coordinated productions schedules to meet deadlines while adjusting priorities for urgent orders and changing operational requirements.
- Monitored productions processes and quality-control procedures to ensure products consistently met established specifications.
- Balanced competing production priorities, ensuring accuracy and quality were maintained while meeting safety and deadline requirements.
- Trained new employees on equipment operations, safety procedures, production processes, and quality expectations, expanding workplace capability and production capacity
- Performed equipment inspections, identified operational issues, completed basic troubleshooting and supported equipment reliability.
- Maintained compliance with workplace safety, environmental, and product-quality requirements.
- Collaborated with management to identify workforce challenges and develop practical solutions related to turnover, morale, and team stability.
General Manager Training Leader
Potbelly's Sandwich Shop
Moore, OK
05.2021 - 01.2025
- Led training and development for General Managers, Assistant Managers, and Shift Leads across multiple locations, fostering leadership growth and operational excellence.
- Reinforced company standards and operational expectations across multiple locations through leadership coaching and ongoing development.
- Developed and implemented operational strategies focused on improving sales, profitability, efficiency, and overall business performance.
- Monitored financial performance, managed budgets, controlled expenses, and identified opportunities to improve operational efficiency.
- Streamlined inventory-management processes to maintain appropriate stock levels, reduce waste, and support uninterrupted operations.
- Evaluated customer feedback and operational issues, developed corrective actions, and implemented solutions to enhance service quality and address concerns.
- Managed daily business operations, ensuring optimal staffing, productivity, customer experience, inventory control, financial performance, and compliance.
Assistant Manager
Potbelly's Sandwich Shop
Moore, OK
08.2020 - 05.2021
- Coordinated daily operations to meet established performance, quality, safety, and service expectations.
- Optimized employee scheduling to meet staffing needs and enhance service delivery. While maintaining staffing requirements within established labor budgets.
- Assisted with recruiting, interviewing, hiring, onboarding, and training to maintain workforce requirements.
- Supported management with day-to-day problem-solving and employee development to enhance operational decision-making.
- Built effective working relationships with employees and leadership to strengthen communication, teamwork, and operational performance.
- Maintained organized and compliant operations while identifying and resolving issues.
- Monitored cash intake and profit records while maintaining accurate financial documentation and resolving discrepancies.
Shift Leader
Potbelly's Sandwich Shop
Moore, OK
01.2019 - 08.2020
- Coordinated daily opening and closing operations and ensured required procedures were completed accurately.
- Trained employees and delegated responsibilities to optimize workflow based on operational priorities.
- Maintained accurate cash-handling records and operational documentation to ensure financial integrity.
- Monitored workplace safety, organization, and compliance with company procedures.
- Supported management in maintaining operational standards and resolving daily operational issues to enhance service delivery.
Education
High School Diploma -
Insight School of Kansas
Olathe, KS05-2017
Skills
- Project Management
- Operational Leadership
- Process Improvement
- Training and Development
- Workforce Planning
- Resource Allocation
- Budget Management
- Inventory Management
- Deadline Management
Timeline
Restaurant Manager
Good Egg Dining
01.2026 - Current
Production Specialist
NW Confections
01.2025 - 01.2026
General Manager Training Leader
Potbelly's Sandwich Shop
05.2021 - 01.2025
Assistant Manager
Potbelly's Sandwich Shop
08.2020 - 05.2021
Shift Leader
Potbelly's Sandwich Shop
01.2019 - 08.2020
High School Diploma -
Insight School of Kansas