Madisyn N. Emerson
Palm Beach Gardens,FL
Summary
Dedicated and detail-oriented professional with excellent communication skills and a strong passion for providing exceptional customer service. Adept at scheduling appointments, handling patient inquiries, and ensuring a smooth patient experience in a fast-paced environment. Equipped with a positive attitude, strong organizational abilities, and the ability to work collaboratively with a team. Ready to contribute to the success and efficiency of your orthodontic practice by offering a welcoming and supportive front desk presence.
Overview
9
9
years of professional experience
Work History
Owner and Buyer
Bluberri Boutique
05.2020 - 11.2024
- Grew the online marketplace into a retail storefront, which opened just as the COVID pandemic shut down the world briefly
- The storefront was boot-strapped, with the dressing rooms, front desk, and racking all purchased, built and installed personally
- Responsible for all hiring, training, and firing duties, with an average staff of 6 employees, including one store manager
- Lead all buying activities, including going to market, demand planning, and inventory management
- Creator of the marketing strategy, including market research, social media, community marketing, scheduling of initiatives on multiple platforms, email writing and blasts, as well as other ad hoc requirements
- Foster and develop key business relationships to drive technology improvements, marketing enhancements, and key vendor or customer relationships
- Manage projects such as Point of Sale implementation and enhancement, payroll automation and timeclock technology, store improvements and building renovations/maintenance
- Execute all business management functions including payroll, sales tax, business license upkeep, and general accounting entries
- Meet with key business partners to consistently evolve buying and marketing strategies to drive the business forward, and manage any ongoing enhancement projects, both technical and marketing related
- The business began in a humble, leased location, and grew to a mixed-use acquisition - evolving the business into a 2 commercial unit and 4 residential unit location, in which I led the full renovation and property management responsibilities
Owner and Buyer
Bluberri Boutique
04.2019 - 04.2020
- Proprietor of a start-up, online marketplace for curated clothing
- Responsible for demand strategy, creating and maintaining the website, content creation, inventory purchasing, modeling, and pictures/editing
- As a start-up, there were no employees, and the brand was created while going to school full time and holding a nearly full-time role at my prior employer
Sales Associate
Swoon Boutique
03.2018 - 06.2019
- Seeking a more progressive and technology driven retail location to learn from, I took a full-time role after be-friending the store owner and asking her to become a mentor along my journey to store ownership
- Managed all sales associate duties related to customer service and managing repeat customer accounts to ensure best in class service
- Replicated the calling and texting strategies from my previous experience to build a process for the owner, and then teach the team how to implement the new process
- Spent additional time with the owner learning technology systems and other aspects of retail business ownership
- Opened my own online only storefront while holding down this role with the approval of the owner
Sales Associate
Chatta Box Boutique
11.2017 - 03.2018
- Actively made the decision to seek a marketing degree, and gain a part-time role learning the fashion and retail industry to follow my passion of becoming a retail business owner
- Managed all sales associate duties related to customer service, calling and texting clients to create opportunities, and managing repeat customer accounts to ensure best in class service
Orthodontic Assistant
Miller Orthodontics
01.2016 - 11.2017
- Managed a full-time schedule of general orthodontic services
- Traveled between 2 locations, providing expert customer care
Education
No Degree - Biology
University of Louisiana At Lafayette
Lafayette, LABachelor of Science - Marketing
University of New Orleans
New Orleans, LA05-2020
Associate of Science - Business Administration
Delgado Community College
New Orleans, LA05-2019
Skills
- Content Strategy and Creation
- Social Media Scheduling
- Communication
- Multitasking
- Technology proficiency
- Marketing Collateral Creation
- Time management
- Website Management
- Team collaborations
- Small business operations
Timeline
Owner and Buyer
Bluberri Boutique
05.2020 - 11.2024
Owner and Buyer
Bluberri Boutique
04.2019 - 04.2020
Sales Associate
Swoon Boutique
03.2018 - 06.2019
Sales Associate
Chatta Box Boutique
11.2017 - 03.2018
Orthodontic Assistant
Miller Orthodontics
01.2016 - 11.2017
No Degree - Biology
University of Louisiana At Lafayette
Bachelor of Science - Marketing
University of New Orleans
Associate of Science - Business Administration
Delgado Community College