Madisyn Shrum
Weatherford
Summary
Results-driven professional with extensive experience in customer-focused environments. Known for strong multitasking abilities and effective verbal communication, led teams to achieve service excellence and enhance operational workflows. Eager to leverage skills for impactful contributions in a dynamic organization.
Overview
2
2
years of professional experience
Work History
Lead Barista
Starbucks
01.2025 - Current
- Led team in delivering exceptional customer service and maintaining high-quality beverage standards.
- Implemented streamlined workflows for beverage preparation, reducing wait times during peak hours.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Receptionist Manager
Elevations Wellness
08.2024 - 07.2025
- Facilitated seamless communication between departments as the primary point of contact for incoming calls, messages, and inquiries.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained new reception staff on protocols, enhancing team performance and service consistency.
- Collaborated with the marketing team in creating promotional materials for reception areas, effectively promoting company services and offerings.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
BBA - Human Resources
Tarleton State University
Stephenville, TX05-2027
Skills
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Verbal communication
- Critical thinking
- Decision-making
- Microsoft outlook, word, and Excel
- Effective workflow management
Timeline
Lead Barista
Starbucks
01.2025 - Current
Receptionist Manager
Elevations Wellness
08.2024 - 07.2025
BBA - Human Resources
Tarleton State University