Jelisa Craig

• Delivered outstanding customer service in a high-volume environment, ensuring satisfaction through active listening and issue resolution.
• Trained and supervised team members to maintain quality standards and meet company goals.
• Managed daily operations, including order accuracy, cash handling, and product inventory.
• Fostered teamwork and communication while maintaining a positive and efficient workplace culture.

• Assisted in coordinating services, managing documentation, and providing compassionate client support during sensitive circumstances.
• Performed administrative tasks including phone communication, scheduling, and logistics coordination.
• Ensured compliance with organizational procedures and maintained confidentiality in all communications.
• Maintained cleanliness and organization of the chapel and service areas regularly.
• Fill company vehicles with gasoline or diesel fuel to specified levels.

• Supported Veterans through various communication platforms, scheduling Advanced Medical Support Assistant
  appointments, and processing administrative requests.
• Collaborated remotely with healthcare teams to improve patient access and care coordination.
• Managed patient records, appointment systems, and maintained strict data accuracy in a high-volume digital environment.

• Supervised and motivated staff to deliver exceptional customer service and meet performance objectives.
• Managed scheduling, payroll validation, and compliance with company policies.
• Addressed customer concerns with professionalism and problem-solving efficiency.
• Maintained operational accuracy while ensuring a positive and productive environment.