Summary
Overview
Work History
Education
Skills
Accomplishments
Awards/Volunteering
Timeline
Generic

Madisyn Swant

Forney

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering acollaborative and adaptable workplace.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Smoothie King
06.2024 - Current
  • Directed store operations in a high-volume environment, maintaining high standards of performance and customer service.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw food order processes to maintain adequate inventory.
  • Conducted regular inventory checks to ensure accurate stock levels.
  • Coordinated and organized staff schedules to meet business needs.
  • Trained new franchisees on operational procedures and company standards.

Shift Lead

Smoothie King
09.2022 - 06.2024


  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.

Medical Billing & Coding Intern

Medjets
01.2024 - 03.2024


  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Host

Applebee’s
04.2022 - 08.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest

Education

High School Diploma -

Forney High School
Forney, TX
05-2024

High School Diploma - undefined

Forney ISD Health Science Practicum
Forney, TX
05.2024

Associate of Science - Business Management

Dallas Community College
Forney, TX
12-2025

Associate of Science - Business Management

Semester At Sea
Boulder, CO
12-2025

Skills

  • Skills
  • Organization
  • Conflict Resolution
  • Detail-oriented
  • Team learning
  • Customer service

Accomplishments

    HIPPA Certification- Texas Department of Health and Human Services- September 2023

    American Heart Association CPR BLS- October 2023

Awards/Volunteering

  • 2020-2021 Strategic Planning Committee /1/3 Students Chosen
  • Spreading insight from the perspective of a student about what issues the board and I can change in our district for the better

Timeline

Assistant Manager

Smoothie King
06.2024 - Current

Medical Billing & Coding Intern

Medjets
01.2024 - 03.2024

Shift Lead

Smoothie King
09.2022 - 06.2024

Host

Applebee’s
04.2022 - 08.2022

High School Diploma - undefined

Forney ISD Health Science Practicum

High School Diploma -

Forney High School

Associate of Science - Business Management

Dallas Community College

Associate of Science - Business Management

Semester At Sea

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Madisyn Swant