Madonna Frydrych
Tonawanda,NY
Summary
Dynamic security professional with experience at G4S Secure Solutions USA, skilled in incident reporting and CCTV surveillance. Proven ability to enhance safety protocols and deliver superior customer service. Detail-oriented and adept at complex problem-solving, ensuring a secure environment while fostering positive relationships with clients and team members.
Overview
13
13
years of professional experience
Work History
Security Officer
G4S Secure Solutions USA
Buffalo, NY
01.2013 - 07.2018
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular foot patrols to detect and prevent unauthorized access or suspicious activity.
- Responded promptly to incidents, coordinating with local law enforcement and fire as necessary.
- Monitored CCTV.
- Inspected all vehicles, persons, and items entering and exiting the site.
- Digital recording recording of visitors and deliveries.
- shift management
- Fire safety and patrols.
Server Manager
SUBWAY®Restaurants
Cheektowaga, NY
06.2005 - 12.2008
- Oversaw daily restaurant operations, ensuring exceptional service quality and guest satisfaction.
- Trained and mentored staff on menu knowledge, customer service standards, and operational procedures.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Developed scheduling strategies to maximize staff efficiency during peak service hours.
Server
Tim Hortons
Tonawanda, NY
09.2008 - 10.2008
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Trained new staff on operational procedures and service standards to maintain quality and efficiency.
- Managed multiple orders simultaneously, optimizing workflow during peak hours for improved service speed.
- Collaborated with team members to enhance communication and streamline service delivery processes.
Server
Otto's Restaurant & Bar
Cheektowaga, NY
04.2006 - 11.2006
- Implemented best practices for food safety and cleanliness, ensuring compliance with health regulations.
- Resolved customer complaints effectively, maintaining positive relationships and enhancing overall guest experience.
- Contributed to team meetings by sharing insights on improving operations and customer engagement strategies.
Education
Associate of Science - Criminal Justice
Erie Community College
Buffalo, NY01-2013
High School Diploma -
Maryvale Senior High School
Cheektowaga, NY06-2005
Skills
- Report writing
- Incident reporting
- Former security guard license
- General security
- Data entry
- Safety implementation
- Former CPR and AED Certified
- Superior customer service
- CCTV surveillance
- Detail-oriented
- Patrol operations
- Complex Problem-solving
- Visitor tracking
- Document management
Timeline
Security Officer
G4S Secure Solutions USA
01.2013 - 07.2018
Server
Tim Hortons
09.2008 - 10.2008
Server
Otto's Restaurant & Bar
04.2006 - 11.2006
Server Manager
SUBWAY®Restaurants
06.2005 - 12.2008
Associate of Science - Criminal Justice
Erie Community College
High School Diploma -
Maryvale Senior High School