Madonna Phillips
Kansas City,Missouri
Summary
Compassionate Registered Nurse (RN) with progressive career history beginning as a Medical Assistant performing patient care in an outpatient fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Meritas Health
03.2020 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed point of care and CLIA waived tests.
- Set up and assisted with in office procedures.
- Notifying patients of diagnostic test results, explaining findings, scheduling appointments, submitting referrals, and mediating correspondence between patients and doctors.
- Prioritization of correspondence or urgent physical findings to alert the provider.
- Assisting providers with entry of various orders and maintaining the ability to anticipate those orders to aide in time management.
- Maintaining medical supplies inventory and submitting orders.
Medical Assistant
Clay Platte Family Medicine Clinic
09.2011 - 02.2020
- Same basic MA duties as listed above.
- Provided relief coverage for phone triage.
- Identifying and ordering diagnostics prior to the provider seeing the patient per protocols and provider preferences.
Education
Associate of Applied Science - Nursing
Metropolitan Community College - Kansas City
Kansas City, MO05.2024
Skills
- Patient Care Coordination
- Medical Terminology
- HIPAA Compliance
- EMR / EHR
- IV lines
- Foley Catheter
- NG tubes
- wound drains
- central line care/access
- Injections
- ECGs
- Basic ECG rhythm identification
Timeline
Medical Assistant
Meritas Health
03.2020 - Current
Medical Assistant
Clay Platte Family Medicine Clinic
09.2011 - 02.2020
Associate of Applied Science - Nursing
Metropolitan Community College - Kansas City
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