Madox Everts
Summary
Dynamic professional with a proven track record at Obon Sushi, enhancing team performance and guest satisfaction through expert training and upselling techniques. Excelled in high-pressure environments, demonstrating critical thinking and a quick learning ability. Achieved significant goals in athlete recruitment and membership sales by leveraging strong multitasking skills and a positive outlook.
Overview
7
7
years of professional experience
Work History
Lead Server
Obon Sushi
Scottsdale, AZ
01.2020 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Inspected FOH/BOH stock to identify shortages, replenish supply and maintain consistent inventory.
College Athlete Recruiter
Next College Student Athlete
Scottsdale, AZ
01.2019 - 01.2020
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Consistently met or exceeded goal-setting expectations established at the beginning of each season, demonstrating a strong work ethic and commitment to excellence.
- Coordinated schedules to arrange assessment interviews with applicants.
Server
Manuel's Mexican Restaurant
Scottsdale, AZ
01.2018 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Membership Sales Representative
Modern Acupuncture
Scottsdale, AZ
01.2018 - 01.2019
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Analyzed market trends to identify untapped opportunities for expanding membership base and increasing overall revenue.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
Server Assistant
Preston's Steakhouse
Scottsdale, AZ
01.2017 - 01.2018
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Education
High School Diploma -
Desert Mountain High School
Scottsdale, AZ05.2019
Skills
- Positive personal and professional outlook
- Thrives under pressure
- Quick learner
- Critical thinking
- Welcomes constructive criticism to self-improve
Timeline
Lead Server
Obon Sushi
01.2020 - Current
College Athlete Recruiter
Next College Student Athlete
01.2019 - 01.2020
Server
Manuel's Mexican Restaurant
01.2018 - 01.2019
Membership Sales Representative
Modern Acupuncture
01.2018 - 01.2019
Server Assistant
Preston's Steakhouse
01.2017 - 01.2018
High School Diploma -
Desert Mountain High School