Madylyn Morgan
Cullman,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and a natural leader.
Overview
10
10
years of professional experience
Work History
Permit & Leasing Support Specialist
R.E. Garrison Trucking Inc.
05.2021 - Current
- Assists with permitting and leasing needs including but not limited to; lease purchase contracts, alcohol and state permits as well as all applicable tag and title work for all 800+ trucks in the fleet.
- Provides coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibits high energy and professionalism when dealing with driving partners and coworkers.
- Responds proactively and positively to rapid change.
- Actively seeking ways to improve processes and services provided.
- Full and extensive knowledge of the lease purchase program as well as ample experience explaining the contract.
- Utilizes Excel spreadsheets and various functions to maintain compliancy with several outside state agencies and well as navigating their websites.
- Clerical and secretarial duties
911 Emergency Dispatcher
CEMS
03.2019 - 07.2021
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions including CPR until help arrived on scene.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
Patient Access Representative
Cullman Regional Medical Center
03.2015 - 05.2019
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Registered patients by obtaining necessary and accurate demographic and financial information.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Created new patient charts and verified insurance eligibility.
- Monitored incoming calls on a large multi-line system from healthcare providers and physicians and provided appropriate and timely responses.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Education
Advanced Academic Diploma -
Faith Academy
Tuscaloosa, AL05.2011
Skills
- Training and coaching
- Incident management
- Empathy and patience
- Client communication
- Data entry
- Organizational skills
- Collaborative team player
- Decision-making
- Time management
Timeline
Permit & Leasing Support Specialist
R.E. Garrison Trucking Inc.
05.2021 - Current
911 Emergency Dispatcher
CEMS
03.2019 - 07.2021
Patient Access Representative
Cullman Regional Medical Center
03.2015 - 05.2019
Advanced Academic Diploma -
Faith Academy
Similar Profiles
Alec PatchAlec Patch
Logistics Coordinator | at R.E. Garrison TruckingLogistics Coordinator | at R.E. Garrison Trucking
Timothy HartTimothy Hart
Customer Compliance Specialist at R.E. Garrison TruckingCustomer Compliance Specialist at R.E. Garrison Trucking
Dewey BatemonDewey Batemon
Manger of Advantage Leasing at R.E. Garrison TruckingManger of Advantage Leasing at R.E. Garrison Trucking
Kimberly GrayKimberly Gray
Senior Executive Administrative Assistant at Booz Allen HamiltonSenior Executive Administrative Assistant at Booz Allen Hamilton
Dawson KickerDawson Kicker
Electrical Apprentice at McPherson ElectricElectrical Apprentice at McPherson Electric