Madyson Bird
Summary
As a Customer Service Representative, I possess exceptional verbal and written communication skills, active listening abilities, and analytical problem-solving capabilities. My service-oriented approach to customer interactions enables me to understand their needs and provide tailored solutions that foster loyalty. Additionally, I am a detail-oriented team player with strong organizational skills, capable of managing multiple projects simultaneously with a high degree of accuracy
Overview
7
7
years of professional experience
Work History
Customer Communications Specialist
Western States Equipment Company
07.2021 - 03.2024
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies
- Regularly handled over 250 customer calls per day
Customer Service Agent
G2 Secured Staff
10.2019 - 08.2021
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Desk Agent
Urban Air Trampoline And Adventure Park
09.2018 - 10.2019
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Car Hopper
Sonic Drive In
10.2016 - 09.2018
- Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
- Maintained updated knowledge of menu offerings and daily specials, effectively answering customer inquiries on ingredients or preparation methods.
- Built customer loyalty with friendly, attentive service and a genuine interest in satisfying their dining needs.
- Evaluated drive-in area regularly for potential hazards or maintenance needs, reporting concerns immediately to management.
- Demonstrated adaptability, adjusting work pace according to fluctuating business levels throughout shifts.
Education
GED -
College of Western Idaho
Nampa, IDSkills
- Critical Thinking
- Customer Experience
- Customer Service and Assistance
- Resolving Customer Issues
- Client Relationships
- Microsoft Office
- Strong Telephone Etiquette
- Calm and Professional Under Pressure
- Financial Transactions
References
- Amanda Vance/Customer Communications manager for Western States Equipment Co. (208-602-8783)
- Maryann Camacho-Fejaren/Supervisor for G2 Secured Staff. (253-375-5295)
Timeline
Customer Communications Specialist
Western States Equipment Company
07.2021 - 03.2024
Customer Service Agent
G2 Secured Staff
10.2019 - 08.2021
Front Desk Agent
Urban Air Trampoline And Adventure Park
09.2018 - 10.2019
Car Hopper
Sonic Drive In
10.2016 - 09.2018
GED -
College of Western Idaho