Madyson Brillhart
Hays,KS
Summary
Proven track record in enhancing customer satisfaction and sales at Cat-Tales Gifts and Flowers, showcasing exceptional customer service excellence and cash handling skills. Demonstrated reliability by efficiently managing high-volume transactions and maintaining pristine environments. Responsible for restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
Work History
Sales
Cat-Tales Gifts and Flowers
08.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Customer Service Cashier
Doric Theatre
05.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Barista
Higher Grounds Coffeehouse, LLC
05.2021 - 08.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Fort Hays State University
Hays, KS 08.2024 -
High School Diploma -
Elkhart High School
Elkhart, KS05.2024
Skills
- Customer Assistance
- Work Ethic and Integrity
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Cash handling and management
- Reliability and punctuality
- Cash Register Operation
Timeline
Fort Hays State University
08.2024 -
Sales
Cat-Tales Gifts and Flowers
08.2021 - Current
Customer Service Cashier
Doric Theatre
05.2021 - Current
Barista
Higher Grounds Coffeehouse, LLC
05.2021 - 08.2024
High School Diploma -
Elkhart High School
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